AI RECEPTIONISTS

NEVER MISS AN ENQUIRY BECAUSE NOBODY COULD PICK UP.

An AI receptionist answers calls and website enquiries when you're on site, with a customer, or simply closed — takes down the details, answers the questions it can, and passes the job to you.

Or call 0121 517 1145

WHAT IT DOES

Cover for the calls you can't take

For most trades and service businesses, the phone is still where the good work comes from. The problem is the phone rings while you're up a ladder, under a floor or mid-appointment — and the caller moves on to the next name on the list.

An AI receptionist picks up the calls you'd otherwise miss, and handles the website enquiries that arrive out of hours. It isn't there to replace a conversation worth having; it's there so the conversation can happen at all.

  • Answers calls and web enquiries outside working hours
  • Captures name, number, location and what the job is
  • Answers your common questions — areas covered, hours, services
  • Sends you a summary of every enquiry by email or SMS
  • Handles simple booking requests into your calendar
  • Escalates urgent jobs so you can call back first

HOW WE SET IT UP

Built around your business, not a generic script

A receptionist that doesn't know your trade does more harm than good. We start by writing down how you actually talk to customers — the questions you get asked, the jobs you want and the ones you don't.

  1. Step 01

    We map your enquiries

    The calls you miss, the questions you're asked most, and the jobs worth chasing.

  2. Step 02

    We write the script

    Your services, service area, hours and tone of voice, reviewed and signed off by you.

  3. Step 03

    We connect it

    Your business number, website forms and calendar, tested before it goes live.

  4. Step 04

    We review and refine

    We read through real conversations and improve the wording as patterns appear.

HONEST LIMITS

Where a person is still the better answer

AI is good at capturing information quickly and consistently. It's less good at judgement, negotiation and anything emotionally sensitive — so we don't pretend otherwise.

  • Complex quotes are captured, not agreed
  • Complaints are collected and passed straight to you
  • Anything unclear is escalated rather than guessed at
  • You can take over any conversation at any point
  • Fully compliant call handling and disclosure is built in
  • Works alongside your existing phone number, not instead of it

FAQ

Common questions

Do I need to change my phone number?+

No. We work with your existing number so customers keep calling the number they already know.

Will customers know they're talking to AI?+

Yes — it's disclosed at the start of the call, and it can hand over to you or take a message whenever the caller prefers.

What happens with emergency call-outs?+

You decide the rules. Urgent jobs can trigger an immediate alert, while routine enquiries are summarised and sent through for you to pick up.

Does this replace my website contact form?+

No. Your existing form keeps working. The receptionist simply covers the gaps around it.

Next Step

READY TO GET MORE FROM YOUR WEBSITE?

Let's look at your website, identify opportunities and show you where improvements could help your business attract more customers.

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Tell us about your project

A few details about your business and what you need, and we'll come back to you with a clear plan — no obligation.

We typically respond within a few hours. No spam, no pushy sales.

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